Northstar Field Services / Operations report
Snapshot · 30 September 2026
Executive overview
A clear view of commercial performance and the work needing attention.
Revenue against plan
Completed-job revenue by scheduled week
Actual revenueIllustrative plan
Service mix
Click a service to inspect its performance
Overdue action queue
Open jobs with the longest delay first
Quoted value is not earned revenue.
Operational pulse
Ratios calculated from the selected jobs
Workload and completion
Scheduled-date cohort; completion status at snapshot
Assigned jobsCompleted jobs
Weekly cohort counts. This is not a completion-date throughput measure.
Team workload
Click a team to inspect its engineers
Assignment volume shows workload, not available working-day capacity.
Engineer performance
Targets: SLA 90% · first-time fix 85% · gross margin 35%, all illustrative
SLA and first-time-fix rates use completed jobs as the denominator. Gross margin excludes overheads.
A job can have several exception reasons. “Needs review” counts each affected job once. Click a job ID for the source record.